Terms of Service

These Terms of Service govern the commercial relationship between One Place and the people who message it on WhatsApp, ask about its products or buy from it. They describe how an order is quoted and confirmed, how it is paid for, how it is delivered, and what to do if something goes wrong. They are complemented by our Privacy Policy, which explains how your personal data is processed, and they are read in accordance with Law No. 842, the Law on the Protection of the Rights of Consumers and Users of the Republic of Nicaragua.

This is an English translation provided for convenience; the Spanish version governs in case of any discrepancy. If anything here is unclear, write to us and we will explain it in plain language — we would rather you understand what you are accepting before buying from us.

1. Acceptance and Who We Are

By messaging One Place's WhatsApp number, asking about our products or placing an order, you accept these Terms of Service. If you do not agree with them, please do not use the channel.

One Place is an independent perfume retail business in Nicaragua. It sells directly to its customers over WhatsApp: it is not a third-party marketplace, it does not broker other businesses' sales, and it does not provide messaging services to anyone else.

2. Nature of the Service

Our service and sales channel is WhatsApp. That shapes how the commercial relationship works:

1. The conversation is the record of the purchase. The enquiry, the quote, the order confirmation and the delivery arrangements are all set out in the WhatsApp conversation, and that conversation serves as proof for both parties. There are no forms and no shopping carts: what is agreed in writing in the chat is what counts.
2. Service is mixed: people and an automated assistant. One and the same number is served by our advisors and by an assistant built on artificial-intelligence technology. Section 4 explains what the assistant can and cannot do, and how to ask for a human.
3. We operate on Meta's WhatsApp Business Platform. Your use of the WhatsApp application is governed by that company's terms; these Terms govern only your relationship with One Place. Section 16 expands on this point.

3. Capacity and Use of the Channel

Our service is intended for persons aged eighteen (18) or over. Where a minor messages us or places an order, it will be understood that they act with the authorisation of their legal representative, who assumes responsibility for that interaction and for any resulting order.

You undertake to give us accurate, up-to-date information for your order: name, delivery address, location references and an active contact number. Costs and delays caused by incorrect delivery details you provide are not One Place's responsibility, without prejudice to our willingness to help you correct them.

4. Automated Service and Artificial Intelligence

For the purposes of these Terms:

• The assistant may quote prices and availability taken directly from our system. A price or a stock level quoted by the assistant is confirmed at order confirmation, under section 6.
• Discounts, credit, returns and cancellations are always approved by a person. The assistant does not make automated decisions with legal effects on you.
• If a reply from the assistant contains an obvious error — for example, a manifestly disproportionate price — section 6 on errors applies, and that error does not by itself create an acquired right.

5. Products and Availability

We sell perfumery. The descriptions and images in our catalogue are for reference: the exact presentation — brand, fragrance, size and format — is the one stated in writing in the conversation when your order is quoted. The perfume brands belong to their respective owners (section 13).

Stock changes constantly. A product's availability is guaranteed only once One Place confirms the order under section 6. Should a confirmed product turn out to be unavailable, we will tell you immediately and you may choose between an equivalent product, waiting for restocking, or a full refund of what you paid.

6. Orders and Confirmation

The purchase process happens inside the WhatsApp conversation:

1. You ask about a product and receive a quote: product, presentation, price and delivery cost. The quote is informative and binds neither party.
2. The order is confirmed when One Place confirms in writing in the conversation the product, the total price and the agreed delivery arrangements. From that moment the confirmed price does not change for that order.
3. Delivery is arranged under section 9 and payment under section 8.

Obvious errors. If a quote or a confirmation contains a manifest error — for example, a price missing a digit or a wrong description — we will tell you as soon as we detect it, and you may choose between keeping the order with the corrected detail or cancelling it at no cost, with a full refund of any amount paid.

7. Prices

Prices are stated in córdobas (C$) and include applicable taxes, unless expressly stated otherwise when quoting. The delivery cost is quoted separately according to zone and method (section 9) and is stated before the order is confirmed.

The price applicable to your order is the one confirmed in the conversation under section 6. Price changes after confirmation do not affect you, in either direction.

8. Payment

Where payment is made in advance, the order is dispatched once payment is verified. Any refund is made through the same method used to pay, unless otherwise agreed with you.

9. Delivery

• Managua: we deliver with our own service. The day, time window and delivery point are arranged in the conversation.
• Rest of the country: we ship through courier or parcel (encomienda) services. We state the cost before confirming the order and share the tracking or shipment reference once the package is dispatched.

The delivery times we quote are good-faith estimates. For courier or parcel shipments, transport time depends on the carrier; if a shipment is delayed or lost, One Place handles the claim with the carrier and remains answerable to you under Law No. 842: you are not left alone facing a third party you did not choose.

If an arranged delivery cannot be completed because no one is at the agreed place or we cannot reach you, we reschedule it by mutual agreement. Additional delivery attempts caused by absence or by incorrect details you provided may incur a new delivery charge, which we will state before retrying.

10. Exchanges, Returns and Warranty

Because we sell perfumery — personal-care products whose value depends on their seal — we accept exchanges and returns in the following cases:

• Defective product: damaged container, non-working atomiser, spilled contents or product in poor condition.
• Wrong product: you received a product or presentation different from the one confirmed in the conversation.

To arrange an exchange or return:

1. Write to us through the same conversation within seventy-two (72) hours of receipt, attaching photographs of the product and its packaging.
2. The product must be unused and in its original packaging, unless the defect could only be noticed by opening it.
3. Once the case is verified, you choose between replacement of the same product, an equivalent product, or a full refund of what you paid, including the delivery cost. In these cases One Place bears the logistics cost of the exchange.

We do not accept exchanges or returns for change of mind on products that have been opened or unsealed, for the hygiene reasons inherent to perfumery.

Nothing above limits the rights Law No. 842 grants you on a non-waivable basis, including the statutory warranty on defective products. The 72-hour window applies to our voluntary exchange procedure; the statutory periods under Law No. 842 remain fully intact.

11. Cancellations

You may cancel an order at no cost at any time before dispatch by saying so in the same conversation. If you had already paid, we refund the full amount through the same payment method.

If the order has already been dispatched, the cancellation is handled as a return under section 10. Where the return is not due to a defect or an error of ours, the delivery cost already incurred is not refundable.

One Place may cancel a confirmed order only for product unavailability (section 5), an obvious error (section 6) or the situations in section 12, always with a full refund of what you paid.

12. Acceptable Use and Suspension of Service

The channel exists for asking about and buying our products. It is not permitted to:

• use the channel for unlawful or fraudulent purposes, including impersonation or the use of unauthorised payment methods;
• attack, harass or threaten our staff;
• interfere with the operation of the system, for example through bulk messaging or attempts to manipulate the automated assistant for purposes unrelated to the business.

In response to such conduct, One Place may stop serving the WhatsApp number concerned, without prejudice to any applicable legal action. Orders already confirmed and paid are completed or refunded in full; suspending the channel does not extinguish obligations either party has already incurred.

13. Intellectual Property

The One Place name, its logo and the content of this site and of our catalogue — texts, our own photographs and communication materials — belong to One Place and may not be used without its written authorisation.

The brands of the perfumes and products we sell belong to their respective owners. They are mentioned solely to identify the products offered, and this implies no sponsorship of, or affiliation with, One Place by those owners.

14. Privacy and Personal Data

The processing of your personal data — including the content of your WhatsApp conversations, your customer record and your order details — is governed by our Privacy Policy (versión en español), written to comply with Law No. 787, the Personal Data Protection Law. That document explains what we collect, who we share it with, how long we keep it, and how to request its deletion.

15. Limitation of Liability

One Place provides its service with the reasonable diligence of a good merchant. That said:

• We are not responsible for outages or failures of WhatsApp or of Meta's infrastructure, or for force majeure or fortuitous events that prevent or delay service or delivery. In those cases we perform what was agreed as soon as the cause ceases, or refund what you paid if you prefer not to wait.
• Our total liability to you for an order is limited to the amount actually paid for that order, and does not extend to indirect damages or loss of profit.

These limitations apply only to the extent the law allows: nothing in these Terms limits the rights Law No. 842 grants consumers on a non-waivable basis, or any liability that cannot legally be excluded.

16. Note on WhatsApp and Meta

One Place is an independent business. It is not affiliated with, sponsored or endorsed by Meta Platforms, Inc. WhatsApp is a trademark of Meta that we use as a communication channel with our customers through the WhatsApp Business Platform.

Your use of the WhatsApp application is governed by the WhatsApp Terms of Service, which are independent of these Terms. How your messages are processed when you write to a business using this platform is explained in section 15 of our Privacy Policy.

17. Contact and Complaints

For any enquiry, exchange, warranty matter or complaint relating to your order:

Write to us first, explaining the reason for your dissatisfaction: we undertake to review it and respond. If you believe your complaint was not handled properly, you may approach the Ministry of Development, Industry and Trade (MIFIC), under Law No. 842, without prejudice to the administrative and judicial remedies Nicaraguan law grants you.

18. Changes to these Terms

We may amend these Terms. Every new version will be published at this same address, stating its effective date.

Each order is governed by the version in force at the moment it was confirmed: a later change to these Terms does not alter the conditions of an order already confirmed.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Nicaragua, in particular Law No. 842, the Law on the Protection of the Rights of Consumers and Users, and — as regards personal data — Law No. 787 and its regulation (Decree 36-2012).

Any dispute arising from these Terms shall be submitted to the competent administrative and judicial authorities of the city of Managua, Nicaragua. Nothing in this document limits the rights that Nicaraguan law grants consumers and users on a non-waivable basis.